Allow your customers to review orders, track their status, and cancel with ease for a frictionless buying experience.
Set up and manage assigned permissions to ensure that only authorized user can place orders or make changes.
Save time and effort when searching orders and filter the results in seconds for your convenience.
Benefit from complex order tracking
Get full visibility and insights into each customer order. Review order confirmation and track the current status including shipment, and payment.
This minimizes the “where's my order anxiety”, improving customer satisfaction and reducing support inquiries. This transparency instils brand trust, and enables more informed purchasing decisions, benefiting both your customers and your business.
Create and customize order workflows
Adjust the default order workflow and align it to your products, customer segments, and sales strategy. Tailored experiences reduce friction and cart abandonment rates, increasing conversion, and encourages repeat business.
You can also take advantage of upsell and cross-sell opportunities, presenting relevant products or add-ons to customers before they complete their purchase to boost average order values.
Stand out with sales rep support
Allow sales reps to manage and track the orders placed by your customers. Providing personalized customer engagement, improves the level of service, increases sales, and ensures more efficient operations.
Frictionless buying experiences
Integrate with your existing business apps including CRM, ERP, PIM, and payment systems with Ibexa Connect to ensure frictionless buying experience with access to real-time information.
Improve efficiency, enhance customer experience, benefit from accurate data synchronization, and streamline workflows. allowing you to operate more effectively and competitively in the fast-paced world of ecommerce.
Discover why our customers love Ibexa DXP
Discover all the different ways our customers are using Ibexa DXP to centralize, simplify, automate and create impressive digital experiences.
Download our free RFI eBook to help you choose the right DXP
In this free and exclusive eBook, we guide you through the process of requesting thr right information for your specific needs with a range of useful templates and information to kick-start and accelerate your digital transformation strategy.
Popular related features
Explore all the additional features available in Ibexa DXP.