Bouygues Télécom

Serving more than 2000 customer advisors

Multi-channel information publishing

The DIM project is a typical large-scale enterprise content repository, set up with eZ publish. DIM stands for "Diffusion d'Information Multi-canal", meaning "multi-channel information publishing". The DIM repository combines three major bases of structured content: mobile phones, working instructions and commercial offers, updated through the daily online contributions of dedicated teams. These contents are thus managed in a consolidated repository, and published towards different target web sites.

In terms of content management, the DIM project includes all the fundamental features that are the great strengths of eZ publish: structured content (a mobile phone is described by more than 200 data fields), multi-stages specific validation workflows, full-fledged and detailed management of permissions, as well as a static publishing feature that aims at integrating eZ publish managed content within J2EE applications, and a personalisation of content publication towards customer advisor staff.

This large-scale project has been a demonstration of Smile's proficiency in integrating eZ publish in complex environments, deploying the CMS within a clustered architecture for high availability and high scalability, to serve more than 2000 customer advisor staff members. It has also been an opportunity to add new features such as the handling of extensible synonym management in the native search engine.